Plano Computer Repair

TECHNOLOGY EXPERT

Experienced Project Manager with strong background in distributed systems and virtualization.
Demonstrated international expertise in mapping business requirements to technology and using
standards management that improve IT performance and ROI.
Experience with clients from the board-room to the shop floor.

SUMMARY OF QUALIFICATIONS

Taught methodology and led assessment team of six subject matter experts at a major chemical company, uncovering nine critical
areas of concern and over $500K in annual savings

Led assessment team of three at a major international medical device manufacturer, identifying multiple opportunities for improving
support processes, totaling over $2M in actual savings.

Guided initial design team of four senior-level subject matter experts for $7B NMCI proposal. Planned server types, quantity, and
placement, identifying six primary NOCs and 58 lights-out facilities.

Managed Y2K infrastructure consulting team of four at a major US bank, turned around a previously failing project and earned an
additional 12-month assignment for my desktop support resource.

Directed network and server assessment team for virtualizing and migrating 20 infrastructure servers in Latin America to a U.S.-based
data center, resulting in a cost savings of $3M over five years.

CERTIFICATIONS

Microsoft: MCSE 2003, MCSA 2003, MCDST (XP), MCTS (Vista Configuration, 2008 Active Directory Configuration, 2008 Network
Infrastructure Configuration, 2008 Applications Configuration), MCITP (Enterprise Support Tech, Consumer Support Tech)

EXIN: ITIL Foundations

Hewlett-Packard: APS – HP Desktops, Workstations and Notebooks [2010], APS – HP ProLiant ML/DL/SL Servers [2010]

Dell: Associate Server Certification (v9.0), DCSE Foundation 2008 (Desktop, Portables)

CompTIA: Network+, i-Net+

VMware: VCP (VMware Certified Professional)

PMI: PMP (Project Management Professional)

SPECIALTIES

Strategic technology project leader with depth and breadth in the following:
--Significant experience with PC, Server, and LAN hardware and software, Office Automation software, Virtualization, Windows family,
and Active Directory
--Business requirements gathering/mapping, TCO studies, IT assessments, server design

Industry Expertise: IT services for clients in Manufacturing, High-Tech, Government, Insurance, Communications, and Financial
industries

PROFESSIONAL EXPERIENCE

Implementation Engineer, TEKsystems 2009 – 2011

--Bank of America Account: Provided project management and technical expertise consolidating existing
data sources to rapidly create server build and operating documents, resulting in a 75 percent reduction in time required for hundreds
servers during a complicated multiple data center migration.

Treasurer, First Korean Baptist Church of Sherman 2006 – 2011

--Bookkeeping, Payroll, etc.

Technology Expert, ComputerPlano 1982 – Present

--Hundreds of servers, networks, desktops, laptops, and printers installed, repaired for commercial and residential clients in
California, Washington, Idaho, Iowa, and Texas.

Senior Infrastructure Specialist, EDS, an HP Company 1988-2009

--Lead Project Engineer – Kraft Foods Account (2007 – 2009)
--Technical Sales Support Expert – Intel vPro Technology (2006 – 2007)
--Technical Program Manager – Intellinex (now ACS) Account (2003 – 2006)
--Portfolio Architect – Managed Services (2001 – 2003)
--Project Leader – Distributed Systems Management Assessment Team (1995 – 2001)
--Presales Design Engineer (1993 – 1995)
--Mainframe Application Developer (1989 - 1991)
--Business Systems Analyst – Blue Cross and Blue Shield of Iowa Account (1988 - 1989)

EDUCATION

Systems Engineering Development Program, 1990, EDS

Bachelor of Science, 1988, Humboldt State University
--Major in Computer Information Systems
--Minor in Business Administration
--Upsilon Pi Epsilon
--Computer Information Systems Club
--Business and Economics Club

Associate of Arts, 1983, College of the Redwoods
--Business Data Processing emphasis

PUBLICATION

“What is TCO?” Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager. September 2003.
Stanford Press