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Remote Support

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Remote PC repair or Remote Computer Repair
Remote PC repair or Remote Computer Repair is a method for troubleshooting software related problems via remote desktop connections. ComputerPlano Technicians use customized software that allows the technician to access the user's desktop via the Internet. With the user's permission, the ComputerPlano technician can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, and so on. If the required and explicitly permitted by the PC owner, the ComputerPlano technician can even reboot the PC and reconnect remotely to continue his work without the user needing to assist.

Common repairs available with ComputerPlano Remote Support services are computer virus and spyware removal, computer optimization, registry repair, device driver issues, Web related issues, and Windows security updates.

Generally, only software can be repaired/reinstalled/reconfigured remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed, but must be repaired in person.

Here are some of the items that we specialize in supporting:
(If you don't see your hardware or software listed, ask. If we don't handle it, we know someone who does
--or we'll find someone for you.)

• Advice and instructions on the installation and configuration of new hardware/software.
• Recommendations on the most current drivers for the customer's hardware.
• Fixing problems related to system and application error messages.
• Virus removal, spyware removal, and system registry recovery.
• Remote diagnostics of malfunctions with computer hardware components.
• Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems and related
applications.
• Performance optimization, recommendations on upgrades/updates, and system failure recovery.
• Troubleshoot Local Area Networking configuration and connectivity.
• Provide fixes for DLL and other Windows errors.
• Provide updates for Device Driver problems and conflicts.
• Provide updates for BIOS related issues.
• Computer Support for Operating Systems:
o Microsoft® Windows® NT
o Microsoft® Windows® 2000
o Microsoft® Windows® XP
o Microsoft® Windows® Vista
o Microsoft® Windows® 7
o Most Linux Distros

Support for Hardware (on the above operating systems):

• System Units
• Laptops & Netbooks
• Monitors
• Printers
• Sound Cards
• Video Cards
• Accelerators
• Modems
• Network Adapters
• Storage Media
• CD/DVD Drives
• CD/DVD ReWritables
• Digital Cameras
• Scanners
• PC Cards / PCMCIA
• SCSI Devices
• USB Devices
• Firewire Devices

Computer Support for Software Applications (on the above mentioned operating systems):

• Microsoft® Internet Explorer
• Netscape Navigator
• Netscape Communicator
• American Online (AOL)
• Mozilla Firefox
• iTunes
• Microsoft® Office Products
• Microsoft® Outlook Express (versions 4.0 and higher)
• Microsoft® Outlook® (versions 97 and higher)
• Microsoft® Word (versions 97 and higher)
• Microsoft® Excel (versions 97 and higher)
• Microsoft® PowerPoint® (versions 97 and higher)
• Microsoft® Access (versions 97 and higher)
• Microsoft® FrontPage® (versions 98 and higher)
• Microsoft® Publisher (versions 2000 and higher)
• Microsoft® Visio® (versions 2000 and higher)
• Microsoft® Works
• Microsoft® Encarta
• Microsoft® NetMeeting
• Microsoft® Media Player
• Microsoft® Money
• Microsoft® Network (MSN)
• Microsoft® Streets & Trips
• Real Media Player
• McAfee Office
• McAfee VirusScan
• McAfee Internet Security
• Symantec WinFax Products
• Symantec pcAnywhere
• Norton 360
• Norton SystemWorks
• Norton AntiVirus
• Intuit Quicken
• Intuit Quickbooks
• Intuit TurboTax
• Winzip Applications
• Adaptec EZCD Creator
• Nero BurningROM
• Roxio CD-Burning Products

And support help for all PC compatible, Linux, and clones including:

• IBM Computer Support
• Dell Computer Support
• Hewlett Packard (HP) Computer Support
• Compaq Computer Support
• eMachines Computer Support
• Packard Bell Computer Support
• Gateway Computer Support
• Micron Computer Support
• Toshiba Computer Support
• Sony Computer Support
• Fujitsu Computer Support
• NEC Computer Support
• Epson Computer Support
• Winbook Computer Support
• Acer Computer Support
• AST Computer Support
• PeoplePC Computer Support
• Lenovo Computer Support
• Asus Computer Support
• Systemax Computer Support
• Enlight Computer Support
• Clones / Whitebox PC's

On-Site Computer Repair Service - Technical Support - Virus Removal -
National Computer Service - Helpdesk - Desktop Computer Repair - Laptop
Computer Repair - Macintosh Repair - Data Recovery - Trojan Removal -
Malware Removal - Spy ware Removal - AVG Specialists - Computers Service help